The Making of a Multi-Unit Franchisee

Multi-unit Franchisee

Investing in a coffee shop franchise is an excellent way to become a small business owner without the stress of having to go through the business-building process alone. Still, this business venture is not to be taken lightly, particularly if you are looking to make the most of your investment through a multi-unit franchise deal. There is a plethora of benefits to investing in a multi-unit franchise, including higher profits, increased overall freedom, more capital, shared marketing plans and lower vendor-related costs.

However, before diving into a multi-unit franchise agreement, determine if you are a good candidate. Here are the top five traits that indicate you may have what it takes to become a successful multi-unit franchisee.

Strong Management Skills

With multiple units to run, it is vital that you possess solid management skills. Without strong leadership, even the most experienced teams will flounder and fail. Think for a moment:

  • Do you love solving problems?
  • Are you adept at overseeing more than one project at a time?
  • Are you able to quickly identify priorities and address them?
  • Is business growth a constant focus for you?

If so, you may be a natural manager who is ready to take on the challenge of operating multiple units.

Relationship Building

When owning multiple franchise units, you must be able to build strong relationships and establish trust with a wide array of people. Stay true to your word and treat employees with care. In turn, you will establish a strong foundation upon which to build relationships. Open communication between yourself and your managers is also necessary to create a productive and world-class experience for both your employees and your customers.


To become a multi-unit franchisee, you must be able to motivate yourself. You are the leader in this business venture. While you may often have support from the corporate offices, you are ultimately responsible for your success. For some people, that concept is exciting and drives them to work hard to see the biggest pay off. For others, the idea of driving the train is overwhelming. If you fall into the first group, multi-unit franchising may be the path for you.


Knowing your strengths and weaknesses will be crucial to attaining success as a multi-unit franchisee. If you know that day-to-day management is not your strong suit, consider working with a partner who specializes in operations. Not adept at money management? Hire a bookkeeper. Knowing what skills you lack and coming up with creative solutions to make up the difference is ultimately going to help ensure a well-rounded business. Responsible delegation is vital to success.


When it comes down to it, in order to successfully run multiple franchise units, you must be responsible. Major decisions are going to fall to you, and you should be ready to come up with a logical and responsible solution. Ensuring orders get placed on time, reliable staff is hired and everything runs smoothly is ultimately the franchisee’s responsibility.

Scooter’s Coffee, a beloved drive-through coffee franchise in the U.S., actively seeks multi-unit franchisees who believe in quality service and the Scooter’s Coffee brand. Sound partnerships with smart people ultimately lead to profitable business ventures. Multi-unit franchising is not for everyone, but if you feel you are a good fit for the job, download our franchise brochure to learn more.

Click Here to Download Scooter’s Coffee Franchise Brochure.
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