What We’re About

Our Story

Scooter's Coffee 1st Location             1998 – Don & Linda Eckles
          Current Drive-Thru Coffee Model
 

In 1998, Don and Linda Eckles, Co-Founders of Scooter’s Coffee, began an amazing journey. After watching the development of the specialty coffee industry in California, and seeing the introduction of the drive-thru coffee concept, they became convinced that there was high potential for a very successful business model. They had a vision of coupling the drive-thru coffee business with a commitment to a few key business principles. Having grown up in the Omaha area, they moved back to the Midwest and opened their first drive-thru coffeehouse in 1998 in Bellevue, Nebraska. Scooter’s Coffee was born. The keys to success were simple but so important: find a great location and stay committed to high quality drinks, speed of service, a clean store, and a big smile. The formula worked, and more stores were opened in the Omaha metro area. Don and Linda began franchising Scooter’s Coffee in 2001. As of today, Scooter’s Coffee is quickly approaching 200 locations in 16 states and has 153 franchise commitments to build new stores. The first store in Bellevue, Nebraska, is still open and operating and has become a staple in that community. Scooter’s Coffee’s success over many years of history is very simple: stay committed to the original business principles and company core values. The Scooter’s Coffee Brand Promise, spoken of often to franchisees, customers and employees is: “Amazing People, Amazing Drinks… Amazingly Fast!®” It represents the company’s business origins from 1998 and reflects a steady commitment to providing an unforgettable experience to our customers.  

Our History

Our Brand Promise:

Amazing People, Amazing Drinks… Amazingly Fast!®

With a long-term plan for growth and continued excellence, the company vision for Scooter’s Coffee is to remain a leader in the specialty coffee industry, and in our communities, through our relationships with our employees and franchisees. Through innovation and creativity, Scooter’s Coffee intends to lead the way. We reward excellence and we always cherish loyalty. We will work with our employees and franchisees to build strong businesses and a secure future. A commitment to values such as leadership, integrity, quality, passion and excellence allows us to navigate through challenges and toward future opportunities. This platform of core beliefs starts with our commitment to our employees and our franchisees. At Scooter’s Coffee, our mission is to provide an environment which nurtures individual growth for our employees, encourages excellence in service to our customers, engenders quality and open relationships with our franchisees, and creates an atmosphere where the entrepreneurial spirit is given room to grow. We care about our franchisees and their business, and strive to create a place where they are inspired to grow and succeed. Our relationships with our franchisees are so important. When those relationships are coupled with proven and successful business models, and enveloped in a culture of entrepreneurship, great things happen.

Leadership

Scooter's Coffee Founder Don Eckles

Don Eckles

Co-Founder

Favorite Drink:
‘Colombia dark roast, black’

Todd Graeve

Chief Executive Officer

Favorite Drink:
‘Dark roast coffee, black’

Mike Rogers

Chief Operating Officer

Favorite Drink:
‘Caramelicious®’

Chad Hartnett

Chief Financial Officer

Favorite Drink:
‘Turtle Latte’

Dave Anderson

Chief Legal Officer
Favorite Drink:
‘Cold Brew’

Bill Black

Chief Marketing Officer 
Favorite Drink:
‘Black Coffee’

John Todd

Chief Development Officer
Favorite Drink:
‘100% Columbian Supremo’

Cris Bengis

Sr. Vice President of Commercial Sales
Favorite Drink:
‘Wild Berry Smoothie with a shot of energy’

Jen Chaney

Vice President of Franchise Development
Favorite Drink:
‘Iced Dirty Chai’

Travis Kanipe

Vice President of Operations
Favorite Drink:
‘Brewed Coffee’

Andrea Harvey

Sr. Director of Operations Services
Favorite Drink:
‘Brewed dark roast’

Mike Johnson

Sr. Director of Purchasing, Manufacturing & Distribution
Favorite Drink:
‘Dark roast coffee, black’

Patty Nash

Sr. Director of Human Resources
Favorite Drink:
‘Cold Brew with vanilla’

Jamie Wiechman

Director of Brand Experience & Calendar
Favorite Drink:
‘Cold Brew with caramel and vanilla’

Janelle Kenny

Director of Construction Management
Favorite Drink:
‘Vanilla Latte’

Scott Babcock

Director of Real Estate
Favorite Drink:
‘Steaming hot cup of brewed coffee with no lid’

Malinda Petry

Director of Training
Favorite Drink:
‘Vertigo Smoothie’

Eduardo Heredia

Director of Operations
Favorite Drink:
‘Caramelicious®’

Zach Hettenbaugh

Director of Information Technology
Favorite Drink:
‘Americano, iced, extra shot, 2 pumps of sugar-free vanilla’

World-Class Support

OperationsScooter's Coffee Barista Support The Operations team provides the hands-on business experience that helps franchisees understand how to implement a cost-effective program in their stores. They do this by monitoring the cost of goods, labor costs, equipment maintenance, and hiring solid managers and personable barista team members. Every franchisee and his or her store manager spends four weeks at training in Omaha, Nebraska, going through a structured training course that includes product preparation, personnel development, and store operations. In addition, our training team spends time before, during and after the opening week in the stores with the manager and barista team. The goal is to ensure drinks are made to our standards and that the people who prepare those drinks provide the amazing experience customers will share with others. Marketing Long before a new Scooter’s Coffee location opens, the marketing team is creating awareness about the store with banners, social media, and concentrated publicity. Once it’s open, strategic and focused grand opening campaigns are implemented and are designed to create an instant customer base in the surrounding area. The whole focus of marketing is to drive traffic to the stores. This is accomplished through on-site marketing, targeted direct mail programs, and campaigns that are designed to bring in customers and keep them coming back. Campaigns are carefully tied together so that, regardless of where a customer learns of Scooter’s Coffee, the message is the same. Control of Franchise Products & Distribution Early on in the franchising process, it became apparent that controlling products and distribution would be integral to the success of the entire Scooter’s Coffee franchise system. Therefore, we own the company that supplies all of our products to our franchisees called Harvest Roasting. This created control over product quality, pricing and timely/consistent delivery to the stores. Harvest Roasting has developed a reputation for its superior bean quality and roasting methods. Franchise Support Continues Beyond Opening Week Franchisees always have access to the Franchise Support Team for ongoing training, questions, and advice. Annual and quarterly franchise meetings give franchisees and their management teams the opportunity to learn about new programs, sample products, receive training and share information. Marketing communications are constant, training tips and videos are made available, and the information is consistently shared with managers and their teams to help them grow and, just as importantly, allow franchise owners the time to focus on opening other locations.

“We believe in our franchisees and make it our mission to set them up for success!”

Don & Linda EcklesCo-Founders of Scooter’s Coffee

Are We Right For You?

Benefits of Ownership

The business of specialty coffee continues to expand across the country, providing a number of opportunities to get involved. Owning a Scooter’s Coffee franchise offers unique benefits that you may not find with other franchises. General benefits of owning a franchise purchased from a well-established company:

  • Low failure rate – You are buying into a concept with proven success.
  • Instant brand recognition – You benefit from national, regional, and local marketing campaigns and realized brand equity.
  • Established operational systems – You don’t have to reinvent the wheel. Business models offer complete packages.
  • Buying power – Established relationships with suppliers. National distribution network.
  • On-going support – Lots of help starting your business and running it afterward.
  • Protected territories – Enhanced ability to establish your business.
  • Built-in network – Benefit from other franchisees from whom you can learn and share.
  • Vested interest in YOUR success – You are just as important to the franchisor’s success as they are to yours.

Specific benefits of owning a Scooter’s Coffee franchise include:

  • Location selection assistance
  • Wholesale product pricing
  • Recession-resistant industry
  • Easy to operate
  • Construction assistance
  • A team of marketing professionals
  • World-class operational support

Build-Out Costs

Estimated Cost: Drive-Thru Coffee Kiosk Drive-Thru CoffeeHouse
  Low High Low High
Franchise Fee
Grand Opening Support & Marketing
Leasehold Improvements
Architecture & Engineering
Equipment, Fixtures & Furniture
Signs
Point-of-Sale System & Software
Deposits & Licenses
Initial Training Travel & Living Expenses
Opening Inventory & Supplies
Additional Expenses
 

Estimated Total


ONGOING FEES  
Royalty 6%
Advertising Fee 2%
QUALIFICATIONS  
Minimum Net Worth $500,000
Minimum Liquid Capital $100,000

Do You Qualify?

We’re seeking people who want to own multiple franchises. Our franchisees must believe in our brands and our concepts. We’re not looking to sell stores…we’re looking to partner with smart people who want to build a business together. A minimum net worth of $500K, with liquid assets of at least $100K, is required. Previous business ownership is not needed, but some leadership background is a must. Our potential franchisees must believe in and appreciate the franchise concept. They must understand the restrictions that owning a franchise brings, but also enjoy the freedom from having to figure out all the details of a business, both before opening, and going forward.

Ownership Options

 

“The Scooter’s Coffee corporate support team cares deeply about our success in this business. They are constantly working to find ways to drive new customers to our stores while protecting the bottom line and profitability of our business.”

Tracy BouwensMulti-Unit Owner | Nebraska, Kansas, & Missouri

OUR STEPS TO SUCCESS

1: Contact Us!

We’d like to visit with you about your business plans and share our vision for Scooter’s Coffee. Fill out an Inquiry Form and a representative will contact you soon. You may also call 877-494-7004 for more information.

2: Inquire & Discuss

A completed and submitted inquiry form from you will allow us to quickly and efficiently learn more about you and your qualifications. The inquiry form is easily accessed below. Once received, we will contact you to discuss the next steps and answer additional questions that you may have.

3: Franchise Disclosure Document

Once a mutual decision is made to move forward, we will send you our Franchise Disclosure Document (FDD) for your review. The FDD is a document that franchisors are required to furnish to franchisees and includes information such as company history and ownership, financial information, startup costs, and the franchise agreement.

4: 'Be Amazing' Day in Omaha

We’d like to meet you in person and welcome you to our headquarters in Omaha, Nebraska. This day will give us the opportunity to shake your hand, introduce you to the Franchise Support Team and provide you with tours of stores and our coffee roasting/distribution facility.

5: Sign Franchise Agreement

The signing of a Franchise Agreement with Scooter’s Coffee will begin our business relationship, solidify your commitment to the Scooter’s Coffee brand, and immediately open the door to all of our comprehensive franchise support systems.

6: On-Boarding

You are officially part of the Scooter’s Coffee Family, and we couldn’t be happier! On-Boarding is defined as the timeframe from the signing of your franchise agreement to the time your doors are open for business. On-Boarding consists of several different educational sessions being instructed by our executive staff over the course of several weeks. You just purchased a franchise, now is the time to teach you everything you need to know. Let’s get going!

7: Selection of Location

Scooter’s Coffee holds a fundamental belief that site selection is so important, and we take it seriously. We will assist you and your real estate broker with site selection and lease negotiation, and solidify a site fit that meets our established site requirements model parameters. We’ll begin this process with you immediately upon signing the Franchise Agreement.

8: Construction

With the support and consultation you receive from Scooter’s Coffee, we will have all of the information ready to go, all in one place, so the General Contractor you have selected can move forward with the construction process quickly and efficiently. Just one of the many benefits of choosing to franchise vs. starting your own business from scratch. Construction support begins with the permitting process and continues through site finalization and certificate of occupancy.

9: Training

Scooter’s Coffee provides a comprehensive training program for franchisees, which includes a classroom orientation and training program for four weeks in Omaha, Nebraska and live training in our company-owned stores. Training in Omaha will run concurrently with store construction and development of your store opening and grand opening “blast.” Additionally, after you open for business, our training team will be with you at your store for continued training of your staff.

10: Grand Opening

Our marketing team will spend months planning for this “ribbon-cutting” event. Grand opening specific marketing materials and public relations plans have already been created to ensure the success of your grand opening day. Our marketing team will use proven grand opening strategies that best fit your store’s business model, location, and trade area.

11: Continued Support

The Franchise Support Team is committed to your success and will continue to provide world-class support. Let the fun begin!

“I would not have made this leap of faith without knowing that the company and the people I was going to be partnering with were trustworthy and supportive. Scooter’s corporate has been amazing at their training, support and time that they give you when we reach out to them.”

Ali DreherMulti-Unit Owner | Sioux City, Iowa

National Growth

Midwest Multi-Unit Opportunities

Available Growth Markets

States with Open Locations

Choose from Two Proven Business Models

Drive-Thru Coffee Kiosk

  • World-class coffee drinks, smoothies, pastries, and breakfast burritos served in a world-class drive-thru building.
  • Affordable start-up costs.
  • Efficiency of build-out and delivery of building to site.
  • Engineered for speed and efficiency through the drive-thru.
  • Nimble: We can place our business where others can’t.
  • Operational efficiencies and easy to manage.

Drive-Thru Coffeehouse

  • World-class coffee drinks, smoothies, pastries, and breakfast burritos served in a world-class drive-thru building.
  • Optimization of sales and overhead.
  • Engineered for optimal customer flow to common pay point.
  • Cross marketing and branding.
  • Enhanced customer experience.
  • Extended operating hours.
  • Great setting for meetings, groups, and students.

COMING SOON

TO A LOCATION NEAR YOU

193

STORES CURRENTLY OPEN AROUND THE UNITED STATES AND READY FOR YOUR NEXT VISIT.

175+

FRANCHISEE COMMITMENTS TO BUILD NEW STORES.

  • Shawnee Medical – Main Entrance | Overland Park, KS
  • 51st & N Oak Trfy | Kansas City, MO
  • 2414 N Belt | St. Joseph, MO
  • 168th & Blondo | Omaha, NE
  • 41st & Sycamore | Sioux Falls, SD
  • Old 63rd & Broadway | Columbia, MO
  • West Walnut | Rogers, AR
  • Eglin & Elkvale | Rapid City, SD
  • 90th & Maple | Omaha, NE
  • 423 S Burlington | Hastings, NE
  • Shawnee Medical – Lenexa | Overland Park, KS
  • Burlington & 4th Ave. | Holdrege, NE
  • 1700 N Industrial Rd. | Emporia, KS
  • N Roosevelt Ave. | Burlington, IA
  • 48th & Old Cheney | Lincoln, NE
  • 9th & Hwy 18 | Clear Lake, IA
  • Storm Lake, IA
  • 100 3rd St. | Waverly, IA
  • 70th & Pioneers | Lincoln, NE

Media

Photo Gallery

Videos

Scooter’s Coffee National Headquarters

Seeds of Change

Testimonial: Mary Rolf

Testimonial: Tracy Bouwens

Testimonial: Braunberger Family

National News

Press Releases

Social Media

 

 

we’re not just in the coffee business, we’re in the business of
changing lives.

Next Steps

Scooter's Coffee is Top 50 Franchise in Franchisee Satisfaction
Scooter's Coffee is a 2017 Top Multi-Unit Franchise
Scooter's Coffee is Top Franchise for Women
Scooter's Coffee is Top 100 Fastest Growing Franchise